About Hark
Helping businesses deliver a best-in-class customer experience.
Our story
Most businesses still interact with customers the same way they did when you could rent movies from Blockbuster.
There’s a better solution to customer communications than plain text forms, cryptic chatbot conversations, and endless email back-and-forths. Hark brings Voice of Customer (VoC) to life by integrating video and audio into customer communications.
We created Hark so customers could feel heard without talking to someone, and brands could learn from what they had to say.
Hark makes it easier for customers to communicate with brands
Hark makes it easier for customer service agents to resolve customer queries
Hark makes it easier for brands to understand what their customers really think
Our founders
Fran Brzyski
Co-Founder/CEO
With more than ten years’ in sales and CX, Fran’s career experiences have affirmed his belief in the importance of really listening to your customers. Trust is at the heart of Fran’s business philosophy, and he strives to be the partner customers turn to when solving complex problems. In addition to leading the Hark team, Fran is also a venture portfolio adviser and mentor. As much as Fran loves meetings during the day, outside of work, he enjoys spending time with his family and his lawn.Matt Ring
Co-Founder & CPO
Matt has been building and scaling startups for thirteen years. With past roles in product management and operations, Matt’s approach to product development combines strategic insight with extensive technical expertise. Matt enjoys solving complex, data-oriented problems.
Our team
Our team is redefining how customers and brands communicate. We believe customers should have the chance to feel heard at every point in their journey.
Why?
Because customer loyalty goes far beyond referral or discount codes. The voice of your customers can’t be conveyed by a 10-point scale or a few stars.
Your customers deserve an experience that caters to their needs and aligns with their behavior.
Brendan Coles | Head of Business Operations
Subbu Balakrishnan | Chief Technology Officer
Chris Campbell | Engineering Lead
Grace Frank | Front End Engineer
Scott Eneje | Product Manager
Nate Ogunleye | Product Designer
Emily Rosato | Head of Growth
Kelvin Adigwu | Back End Engineer
Our mission:
Inspiring action by bringing the customer voice to life.
Improve business agility
Make better decisions
Increase customer lifetime value (LTV)
Transform their business
We’re hiring.
Join us to build the future of voice customer.
View open positions
Our Backers
Hark is backed by leading VCs.
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