Ready to learn more?

Discover how Hark can revolutionize your customer experience.

Request a Demo

Related Case Studies

Real-world impact and outcomes of brands that harnessed the power of Hark for customer support transformation.

Pendulum Stopped $454K in Churn — By Listening to Customer Stories that Metrics Missed

Pendulum Therapeutics makes next-generation probiotics for whole-body health. The kind whose health benefits compound over time. Which means retention is more than just a KPI — it's part of the product experience.

How Zulay Kitchen Achieved 100% Efficiency in Customer Support with Hark

Zulay Kitchen, beloved for its joyful and practical kitchen tools, faced growing pains as customer support demands soared. Response times slowed, collaboration faltered, and tickets lacked the context needed for quick resolutions. Partnering with Hark transformed their workflows — customers could now send videos or audio for richer feedback, internal teams shared real-time updates effortlessly, and one-touch resolutions became the norm. For the first time in company history, support efficiency hit 100%, response times dropped under 12 hours, and the team felt fully prepared for peak seasons without burnout.